Policies

Your understanding of our policies is appreciated, as it helps ensure fair and consistent service for all clients. 

Cancellation and Late Arrival Policy

Your understanding of our cancellation and late arrival policy is appreciated, as it helps ensure fair and consistent service for all clients. 

Full payment is required at the appointment by card even if you arrive late. Cancellations or requests to reschedule must be made at least 48 hours prior to the scheduled appointment. If less than 48 hours’ notice is given, the session fee will be forfeited, except in exceptional circumstances. 

Confidentiality and Privacy Policy

All information discussed during counselling services will be kept confidential, except in situations where there is a legal obligation to disclose information (for example, when there is a risk of harm to you, me, or others, suspected abuse or neglect, or a legal requirement such as a court order).

To maintain registration with the Australian Counselling Association (ACA), participation in confidential professional supervision is mandatory. This ensures that all services, are delivered with the highest standard of care and ethical practice. By using the services of Sarah at Play and Pause Therapy, you can be assured that she meets appropriate education and practice standards and is accountable to a professional code of ethics and complaints procedure https://theaca.net.au/

NDIS

Yes, we welcome clients who access the National Disability Insurance Scheme (NDIS). Play and Pause Therapy and Counselling.  

Services, including LEGO® Based Therapy, though we are not a registered NDIS provider. We proudly support both Self-Managed and Plan Managed participants for these counselling services, which can be funded under Capacity Building and Improved Daily Living.

NDIS fees reflect additional administrative, reporting, compliance, and payment processing requirements associated with NDIS-funded services.

Self-Managed Participants

Self-Managed NDIS participants can pay directly for their sessions. A receipt will be provided so you can claim the session cost.

Plan Managed Participants

If your NDIS plan is managed by a registered plan manager, invoices will be sent directly to your plan manager for payment.

• In-person and Telehealth counselling $156.16 (clinic or school based OR EAP Counselling)

• NDIS sessions are billed in accordance with the NDIS pricing guide. Fees may include; face-to-face therapy, provider travel, non-face-to-face support, reports and other agreed documentation or collaboration.
• A standard face-to-face session is $156.16
   

• GP and other referrals accepted
   
• Mental Health Care Plans accepted for referral purposes
  (Medicare rebates are not available for counselling services)
• Private Health Provider: ahm
   

• Concession / sliding scale fees available – please enquire
• Free 15-minute consultation for new clients

Contact me:

sarah@playandpausetherapy.com.au